GENERAL CONDITIONS (valid for both experiences)

Tickets booked online will be emailed directly to the email address provided once payment has been confirmed.

Visitor Centres Limited operates a policy of no refunds or exchanges for tickets booked online or by telephone. In the event of circumstances beyond the control of both parties (e.g. road closures), refunds will be solely at the discretion of Visitor Centres Limited.

Credit card transactions are made on a separate secure server, with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation.

Please be advised that only valid discount codes can be used when booking online or in conjunction with tickets purchased online. Other promotions are invalid.

The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to require visitors to leave the Jail at any time.

Visitor Centres Limited reserves the right to vary admission rates without prior notice.

JAIL ADMISSION TICKETS

Jail Admission tickets purchased are valid for one year from the date of purchase.

Children aged 16 or under must be accompanied by an adult (18+).

Children under the age of five go free.

ESCAPE ROOM TICKETS

Escape Room tickets are valid for the specific day and time booked only. We reserve the right to refuse entry for bookings more than 30 minutes late with no refund.

Escape Room tickets are for persons aged 8 and over. Persons under 8 will not be admitted.

Persons aged 16 or under must be accompanied by an adult (18+).

Participants need to arrive 15 minutes prior to your game start time.

Cancelling or rescheduling your booking 7 days or more before booked time slot is free.

Cancelling or rescheduling your booking between 7 days and 24 hours of booked time slot is subject to a £20 fee.

Cancelling or rescheduling cannot be made if within 24 hours of booked time slot and booking will be forfeit without refund.

We do not provide partial refunds for group bookings who fail to show up with less people than the agreed amount.

If the number of attendees exceeds the number of people included in the booking confirmation, the extras can be added and paid for on the day, provided they do not exceed maximum room capacity.

The company provides lockers free of charge. Customers can leave their belongings in the lockers and bring the key in with them while they play. Customers shall be storing their belongings at their own risk. Visitor Centres Limited is not liable for any damage and/or theft of said belongings.

Drinks and food are not accepted inside the rooms and will have to be stowed away in the provided lockers.

Participants shall not record the rooms or the puzzles within them. This includes, but is not limited to, photography, video and voice recordings of the games. The use of any recording or recording capable device is prohibited inside the rooms. We retain the right to stop the game should we discover that any type or recording is being made.

Participants are discouraged to disclose details regarding the game to the public, whether it is by direct or indirect means.

Participants shall be directly liable for any and all damage, be it intentional or casual. This shall be charged upon exiting the room. We retain the right to stop and end the game should any significant damage be made, and the right to turn away the team without any refund if such a circumstance arises.

Bookings may not be sold or transferred to third parties for commercial purposes.

GIFT VOUCHERS

All gift vouchers are purchased through our website. We are not responsible should any vouchers/gift voucher codes acquired from 3rd party sources prove to be invalid.

Any gift voucher purchased through our website shall be delivered automatically by electronic means to the email address you specify at the time of order. Our gift vouchers include unique codes.

Gift Vouchers can be redeemed on our website, through our booking system.

When ordering a Gift Voucher, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address entered is incorrect, and someone other than the intended recipient uses the Gift Voucher.

All Gift Vouchers are dated and expire 12 months from the date of issue. We can extend the validity of the voucher only if you contact us at least 7 days before the date of expiry.

Once expired, we retain the right to refuse any extensions or use of the code.

Gift Vouchers cannot be refunded – all gift voucher purchases are final.

We are not responsible if a Gift Voucher code is lost, stolen, destroyed or used without permission. No replacement will be provided if such circumstances arise.

ABOUT THE WEBSITE

Details on this website are kept as accurate as possible, but Visitor Centres Limited cannot be held responsible for any errors, subsequent alterations or inconveniences arising from them.

Visitors are advised that for technical, operational and other reasons beyond our control, any activity or attraction may be closed or otherwise unavailable at any time.

Visitor Centres Limited reserves the right to vary admission rates without prior notice.

We use data for administrative purposes and demographic statistics that assist the online marketing of Inveraray Jail. To learn more about how Inveraray Jail uses your data and how it is stored, please read our privacy policy.

Visitor Centres Ltd: Registered in Edinburgh No. 45749

Registered Office: Landmark, Carrbridge.